Please read these Terms & Conditions (“Terms”, “Terms & Conditions”) carefully before using the website [palacedekho.com] operated by PalaceDekho (“us”, “we”, or “our”).
Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the Service.
1. Services
PalaceDekho provides end-to-end wedding planning services. Our services may include, but are not limited to, venue booking, catering, decor, photography and other wedding-related services.
2. Bookings and Payments
We may take initial booking deposit as per your wedding budget to secure your wedding date or Vendor onboarding fees if you are a vendor and allow us to begin the planning process. Within 1 hour of payment, we will send you an invoice/contract.
All payments for services are to be collected 15 days before the event. Payment terms for services may vary with the policy of the vendor or venue that client choses.
3. Cancellation and Refund
3.1. All other booking deposits or Vendor fees are non-refundable. if we fail to meet none of the conditions mentioned in the proposal – you can reach out to Email: connect@palacedekho.com (for Customers) Or partner@palacedekho.com (for Vendors). You can also send cancellation request if we did not provide any followup.
3.2. Cancellation & refund policy of service related payments may vary for each service aligned with the policy guidelines from vendor/venue. Cancellation fee may apply depending on the vendor/venue that client may choose.
4. Client Responsibilities
4.1. Clients are responsible for providing accurate and timely information required for planning and executing the event.
4.2. Clients must adhere to agreed-upon timelines and deadlines for decisions and payments.
4.3. Clients are responsible for the behavior of their guests and any damages caused to venues or equipment.
5. Liability
5.1. PalaceDekho is not liable for any loss, damage, or injury incurred during the event.
5.2. We strongly recommend that clients obtain appropriate insurance coverage for their event.
6. Intellectual Property
6.1. PalaceDekho retains all rights to any designs, plans, or concepts created for your event.
6.2. We reserve the right to use photographs or videos from your event for promotional purposes unless otherwise agreed in writing.
7. Privacy
Your use of the Service is also governed by our Privacy Policy, which can be found at privacy policy.
8. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide prior notice to any new terms taking effect.
9. Contact Us
If you have any questions about these Terms, please contact us at connect@palacedekho.com
By using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.
Last updated: 01 June 2025
